Terms of Service

These Terms of Service ("Terms") govern your use of the online service AI Florian (the "Service") operated by Tattoomii AG, Badenerstrasse 541, 8048 Zurich, Switzerland ("Tattoomii", "we", "us"). By creating an account, connecting a mailbox, or otherwise using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Scope and parties

The Service is offered worldwide. The contract is concluded between you (account owner, studio member, or invited artist) and Tattoomii AG, a company registered in Switzerland. This applies regardless of where you reside or operate, including but not limited to residents of the European Union, the United Kingdom, the United States, Mexico, Brazil, or any other jurisdiction. The Service targets professional users (tattoo studios, booking managers, tattoo artists). It is not intended for consumers in the meaning of EU consumer protection law; insofar as mandatory consumer rights apply to you they remain unaffected.

2. The Service

AI Florian is a web-based service for managing customer inquiries, appointments, and AI-assisted reply drafts for tattoo studios. The Service is provided on an "as is" and "as available" basis. Specific features may be added, changed, or removed as part of ongoing development. We will give reasonable advance notice for material changes affecting paying customers.

3. Account and credentials

You are responsible for keeping your credentials secure. You may not share access. We may require multi-factor authentication. You are liable for all activity carried out under your account. Notify us immediately at hello@tattoomii.com if you suspect unauthorised use.

4. Roles and data controller relationship

When your studio uses the Service to process emails of your own customers, your studio is the controller in the sense of Swiss FADP and EU GDPR, and Tattoomii acts as processor. You guarantee that you have a valid legal basis for the customer data you bring into the Service. On request we provide a Data Processing Agreement (DPA / AVV) for signature.

5. Acceptable use

You may not (a) use the Service to send spam or any unlawful, harassing, defamatory, infringing or harmful content; (b) attempt to gain unauthorised access; (c) reverse-engineer, scrape, or resell the Service; (d) bypass technical limits, rate limits or quotas; (e) use the Service to process data for which you lack lawful basis. We may suspend accounts in violation without prior notice.

6. Fees and billing

During the closed beta the Service is provided free of charge. We will give you at least 30 days notice in writing (email is sufficient) before billing starts and you will be able to terminate before the first invoice if you do not agree to the pricing. Fees are stated exclusive of VAT and any other applicable taxes. Payments are processed via a third-party payment provider; we may change the provider with reasonable notice.

7. Term, termination and data export

You may terminate at any time by deleting your studio account in the settings or by writing to hello@tattoomii.com. Within 30 days after termination you may request an export of your data in a structured, common, machine-readable format. After that we delete or anonymise personal data, subject to mandatory retention obligations. We may terminate this agreement for cause (including material breach, prolonged unlawful use, insolvency) with immediate effect.

8. Intellectual property

All rights in the Service (software, design, trademarks) remain with Tattoomii AG. We grant you a non-exclusive, non-transferable, revocable right to use the Service during the term of this agreement. Your content (customer data, drafts, attachments, settings) remains yours; you grant us a limited, worldwide, royalty-free licence to host, transmit, copy, and process it solely for the purpose of providing the Service.

9. AI features and accuracy

The Service uses Large Language Models to extract structured fields from incoming emails and to draft replies. Outputs can be incorrect, incomplete, or biased. You are solely responsible for reviewing each draft before sending and for the accuracy of any reply transmitted to your customers. We do not guarantee fitness for any particular purpose of AI-generated content.

10. Warranties and disclaimer

Except as expressly stated in these Terms, the Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation. We do not warrant that the Service will be error-free or available at all times.

11. Liability

To the extent permitted by Swiss law, Tattoomii's aggregate liability under or in connection with these Terms is limited to the fees paid by you for the Service in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental or punitive damages, lost profits, lost revenue, loss of goodwill, or loss of data. We are not liable for damages caused by content of customer emails, AI-generated drafts that you approve and send, or interruptions of third-party providers (Google, Supabase, Vercel, OpenRouter, Upstash, Inngest). Liability for gross negligence, wilful misconduct, personal injury or death is not excluded.

12. Indemnification

You will indemnify Tattoomii from third-party claims arising out of (a) your unlawful or contractually-prohibited use of the Service, (b) breach of your obligations under these Terms, including the data controller warranties in section 4, or (c) content you upload or send through the Service.

13. Changes to these Terms

We may amend these Terms. We will notify you by email and in-app at least 30 days before material changes take effect. You may terminate the agreement before the changes take effect; otherwise continued use after the effective date constitutes acceptance.

14. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of them are governed exclusively by the substantive laws of Switzerland, excluding the conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Exclusive place of jurisdiction is Zurich, Switzerland. Mandatory consumer protection law of your residence remains unaffected. The English version of these Terms prevails in case of any discrepancy with translations.

15. Miscellaneous

If any provision is held invalid, the remaining provisions remain in force. We may assign this contract to a successor entity in case of merger or asset sale. Notices to Tattoomii must be sent to hello@tattoomii.com. Notices from Tattoomii are sent to the email address on file. No oral side agreements. Failure to enforce a right is not a waiver.